RETURNS AND REFUNDS

 

We want you to be happy with your order from selurimavex.com. If something is not quite right, you can return it within the statutory withdrawal period. Here is how it works.

 

RIGHT OF WITHDRAWAL

 

As a consumer, you can withdraw from your purchase within 14 days without giving any reason. The 14 days start on the day you, or a person you have named who is not the carrier, receive the goods. If your order arrives in several parcels, the period starts on the day you receive the last one.

 

HOW TO RETURN AN ITEM

 

1. Let us know that you would like to withdraw from your purchase by sending us a clear statement, for example by email to support@selurimavex.com. Please include your order number and the items you would like to return.

 

2. Send the goods back to us no later than 14 days after informing us of your withdrawal. Please use the following return address:

 

WEBA e-com UG (haftungsbeschränkt)

Neißestraße 14e

16515 Oranienburg

Germany

 

3. Please pack the items carefully so they are not damaged during transport. We recommend using a tracked shipping method so you have proof of postage.

 

RETURN SHIPPING COSTS

 

You bear the direct cost of returning the goods.

 

CONDITION OF RETURNED ITEMS

 

You may check the goods in the way you would in a shop. If an item loses value because it was handled in a way that goes beyond what is needed to check its nature, characteristics and functioning, we may deduct an appropriate amount for this loss in value from your refund.

 

ITEMS THAT CANNOT BE RETURNED

 

The right of withdrawal does not apply to products that are made according to your individual choice or specification or are clearly tailored to your personal needs. This includes personalised products.

 

REFUNDS

 

Once we have received your notice of withdrawal, we will refund all payments we received from you, including the original standard delivery costs, without undue delay and no later than 14 days. If you chose insured express shipping, the extra cost compared to our free standard shipping is not refunded.

 

We will use the same payment method you used for your order, unless we have expressly agreed otherwise. You will not be charged any fees for the refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them, whichever is earlier.

 

DAMAGED OR INCORRECT ITEMS

 

If your item arrives damaged, defective or is not what you ordered, please contact us at support@selurimavex.com as soon as possible, ideally with a photo. Your statutory warranty rights apply, and we will work with you to find a quick solution.

 

QUESTIONS

 

If you have any questions about returns or refunds, we are happy to help.

 

Email: support@selurimavex.com

Phone: +49 163 0362619